{"id":2327,"date":"2015-10-14T08:30:07","date_gmt":"2015-10-14T08:30:07","guid":{"rendered":"http:\/\/www.kalle-online.net\/blog\/?p=2327"},"modified":"2015-10-13T22:23:32","modified_gmt":"2015-10-13T22:23:32","slug":"how-ranting-on-ups-website-usability-saved-me-30-bucks","status":"publish","type":"post","link":"https:\/\/www.kalle-online.net\/blog\/how-ranting-on-ups-website-usability-saved-me-30-bucks\/","title":{"rendered":"How Ranting on UPS&#8217; Website Usability saved me 30 bucks"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2328\" data-permalink=\"https:\/\/www.kalle-online.net\/blog\/how-ranting-on-ups-website-usability-saved-me-30-bucks\/rant-ragemode\/\" data-orig-file=\"https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/rant-ragemode.jpg\" data-orig-size=\"1011,674\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"rant-ragemode\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/rant-ragemode.jpg\" class=\"alignleft size-medium wp-image-2328\" src=\"https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/rant-ragemode-300x200.jpg\" alt=\"rant-ragemode\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/rant-ragemode-300x200.jpg 300w, https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/rant-ragemode.jpg 1011w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Who knows me also knows about my idealism that comes with a certain stubbornness NOT to accept bullshit. Having worked for <a href=\"http:\/\/www.eachandother.com\/\" target=\"_blank\">Each &amp; Other<\/a>, an incredibly cool UX agency in Dublin, Ireland, my standards are pretty high, when it comes to website usability.<\/p>\n<p>Now there are different categories of NOT meeting my standards:<\/p>\n<p>3. being misleading and\/or a bit buggy<br \/>\n2. forcing me through an unnecessarily complicated &#8220;flow&#8221;<\/p>\n<p>and of course on rank 1:<br \/>\n<strong>Forcing me through an unnecessarily complicated flow that is buggy and lacks useful or contains misleading information!<\/strong><\/p>\n<p>I can cope with category 3 and 2 usability failures. Category 1 failures trigger &#8220;rage mode&#8221; given some other preconditions (one being &#8220;having some time to deal with this&#8221;, another being &#8220;wanting to mess with these guys&#8221;). With UPS the other day all these things came together.<\/p>\n<p>A little background info and <strong>some credit for UPS<\/strong>: I had ordered &#8220;<a href=\"https:\/\/hello.is\/\" target=\"_blank\">Sense by Hello<\/a>&#8221; (which is awesome <span style=\"color: #ffcc00;\">&#9733;&#9733;&#9733;&#9733;&#9733;<\/span> by the way), which got delivered from China. Although I already have paid shipping costs, UPS had charged an additional fee. This was due to sense being categorized as <em>&#8220;medical device&#8221;<\/em>, which clearly is a huge exaggeration. Probably not their fault. Probably the German government got that money in the end. UPS was quite sneaky though on charging that fee: First it was charged whilst delivery &#8211; so I neglected. Twice. The third time, the delivery was &#8220;free&#8221;. I accepted. Some days later I got the invoice stating the very same amount. Sneaky! No matter who got (would have gotten) the money in the end &#8211; I was already feeling harshly or unfairly treated.<\/p>\n<p>The end result and <strong>more credit for UPS<\/strong>: Only few days after this email, UPS had transfered the money back. So I didn&#8217;t pay anything.<\/p>\n<p>Here&#8217;s my mail in German and English (below):<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"2329\" data-permalink=\"https:\/\/www.kalle-online.net\/blog\/how-ranting-on-ups-website-usability-saved-me-30-bucks\/ups-rant\/\" data-orig-file=\"https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/UPS-rant.jpg\" data-orig-size=\"701,3963\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"UPS-usability-rant\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/UPS-rant-181x1024.jpg\" class=\"alignnone size-full wp-image-2329\" src=\"https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/UPS-rant.jpg\" alt=\"UPS-usability-rant\" width=\"701\" height=\"3963\" srcset=\"https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/UPS-rant.jpg 701w, https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/UPS-rant-53x300.jpg 53w, https:\/\/www.kalle-online.net\/blog\/wp-content\/uploads\/2015\/10\/UPS-rant-181x1024.jpg 181w\" sizes=\"auto, (max-width: 701px) 100vw, 701px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who knows me also knows about my idealism that comes with a certain stubbornness NOT to accept bullshit. Having worked&hellip;<\/p>\n","protected":false},"author":2,"featured_media":2328,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[34],"tags":[76,25],"class_list":["post-2327","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kallism","tag-usability","tag-website"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Ranting on UPS&#039; Website Usability saved me 30 bucks<\/title>\n<meta name=\"description\" content=\"Sometimes complaining (one of the hobbies of German people) really gets you somewhere. For example here, when complaining to UPS brought me 30 bucks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kalle-online.net\/blog\/how-ranting-on-ups-website-usability-saved-me-30-bucks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Ranting on UPS&#039; Website Usability saved me 30 bucks\" \/>\n<meta property=\"og:description\" content=\"Sometimes complaining (one of the hobbies of German people) really gets you somewhere. 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I curated some videos and text bits providing both context on the complexity of the story, without hopefully revealing too much. I honestly hope, the upcoming Warcraft movies will promote this story strongly - I'm convinced it\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Warcraft Story - Warcraft II Orc Campaign: Doomhammer dealing with Gul'dan the traitor","src":"https:\/\/i0.wp.com\/www.kalle-online.net\/blog\/wp-content\/uploads\/2014\/04\/warcraft-2-orc-campaign-2-1.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.kalle-online.net\/blog\/wp-content\/uploads\/2014\/04\/warcraft-2-orc-campaign-2-1.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.kalle-online.net\/blog\/wp-content\/uploads\/2014\/04\/warcraft-2-orc-campaign-2-1.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":2099,"url":"https:\/\/www.kalle-online.net\/blog\/civilization-5-samurai-invasion-korea-scenario-strategy-achievement-guide\/","url_meta":{"origin":2327,"position":1},"title":"Civilization 5 The Samurai Invasion of Korea Scenario Strategy and Achievement Guide","author":"Robert Kalweit","date":"19\/12\/2015","format":false,"excerpt":"The Samurai Invasion of Korea Steam Achievements The Samurai Invasion of Korea Scenario for Civilization 5 comes with 4 playable civilizations (Japan, Korea, China and the Manchu) and 9 Steam Achievements. 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